Terms and conditions apply and are can be updated at any time.

 

1. Charges and payments are in New Zealand Dollars unless otherwise stated. 

2. Services will be provided on the basis of New Zealand laws. Bookings are subject to availability and compliance with (NZTA) New Zealand Transport Agency rules and regulations.

3. All bookings subject to availability.

4. (GST) Goods and Service Tax is included in the prices given.

5. My services are based from Hamilton, Waikato, New Zealand. Hamilton is to be defined within Hamilton city. 

6. Minimum call-out charge of $100.00 applies.  I.e.; a 2-hour standard booking or an hour booking plus surcharge for either emergency support and or overnight support/stay.

7. Full day booking (maximum of 10 hours, must be booked in advance to access this rate).

8. Emergency support surcharge (bookings accepted with less than 12 hours notice given, subject to availability).

9. Overnight support/stay surcharge (valid between the times of 11pm-7am, subject to availability and suitable facilities to stay).

10. All charges are subject to change.

11. I am willing to travel when required however travel time to provide a service outside of the Hamilton area will be passed on to the customer in addition to my standard charges, and travel time must be allowed for and will be charged. 

12. Sue to the Rescue scope doesn't involve dressing, showering, toileting, brushing teeth, feeding or lifting of people.  We are happy to help get your coat or cardigan on over other layers or help you decide what to wear to an event.   You must have the capabilities to do some basic tasks yourself. 

13. All bookings and service provided have to be agreed upon and any unsafe or unsavoury requests will be refused and may result in the withdrawal of our services. 

14. Additional hours or part hours not booked will be subject to availability on the day.

15. Additional hours will be charged to the next closest half hour.

16. Maximum of 4 people can be part of the booking partly, limited in part by the vehicle approved to carry passengers and time that can be given to each individual.  For more comfort, I would recommend up to 3 people whether adults or children, children although small require car seats or booster seats and therefore we only accept a maximum of 3 children for any booking.  

17. Mileage will be charged at $1.10 per km.

18. Travel time will be charged above 15 minutes to get to your destination from Hamilton Central.

19. Payment is required at the conclusion of the booking with exemptions to clients with prior approval to be invoiced and paid within 7 days.

20. Additional costs incurred in providing the service to you will be on-charged  I.e.; parking, road tolls, entry fees, tickets, sightseeing, shopping, additional travel costs, etc.

21. Services requesting quotes are not limited to the quoted amount as costs may change but will be an indication of the cost to expect only, as time could be extended or purchases could be required in order to carry out the care and support required that can not be decided on without consultation or on the day what is necessary.

22. Payment exceptions of bookings requiring a travel component outside if the Waikato, Auckland or Bay of Plenty will need to have large travel costs paid in advance such as flights.

23. Travel components may include flights, rail, coach, parking, tolls, mileage, rental cars, accommodation, visas, transfers, meals, travel insurance, international roaming mobile charges, entrance fees, tickets, sightseeing, shopping are given as examples but not restricted to these costs incurred in the course of carrying out the service booked.

24. Cancellations: 48 Hours notice is required for standard appointments.                                        Bookings duration of a week or more, then a 5 days notice is required.

25. Cancellations within the 48 hours notice period will incur a 50% charge.                                                             Bookings duration of a week or more will incur a 50% charge for 5 days if cancelled within the 5 days notice.

26. Cancellations with associated costs incurred with your booking such as flights, accommodation, travel insurance etc will be invoiced to the client as incurred to "Sue to the Rescue" once they are cancelled or forfeited with a $100.00 administration fee.

27. Booking availability will be closed out on the website 2 days prior current date.  If you need support within this time period please call or email for availability. 

28. Payment is required on the day by EFTPOS (cheque or savings) or Visa or Mastercard and by Direct Debit by arrangement.  A surcharge for Visa/Mastercards cards is 2.7% for credit transactions or 1% for debit cards.